This item was bought as an anniversary present. The box was slightly damaged (small perforation) so I took the tray out to check it over. It was, however, double wrapped in polythene and tissue paper which I didn’t want to remove to preserve the unopened appearance. I trust that the tray is pristine as the damage to the outer packaging was minimal.
There was a sticker on the box which had been covered over by the address label. It simply said ALUMINIUM. This created a doubt as to whether the tray was not a genuine bronze object as I had believed it to be when ordering. Hmm?
Dear Marlene,
Thank you for taking the time to share your experience with us, and please accept our sincere apologies for any misunderstanding caused. We want to reassure you that there was absolutely no intention to hide any details about the material. As stated both in the product description and details, the tray itself is aluminium, and the term bronze refers solely to the colour finish rather than the material.
We truly appreciate your careful inspection, and we’re glad to hear the protective packaging remained intact even with the small perforation to the outer box. We have passed your comments on to our warehouse team so they can review what may have happened; that said, we always use multiple protective layers to ensure that the product arrives in perfect condition.
Your feedback is extremely valuable to us, as it helps us improve both our communication and packaging standards. We hope your anniversary gift brings joy, and we thank you again for your trust and understanding.
Warm regards,
The What a Host Team
Very beautiful and amazing set of cutlery in an affordable rate
Excellent service and with quality and original products
I’ve looked at other similar items & they have been expensive. I’m happy with my purchases & happy with the price .
I couldn't be more thrilled with both these and the dinner plates.
The shapes and colour are every bit as fabulous as the pictures show and I'm just waiting for the bowls to come back into stock. Smaller side plates and pasta bowls would also be hugely appreciated!
A massive thank you to Michelle for her outstanding customer service.