Dear Marlene,
Thank you for taking the time to share your experience with us, and please accept our sincere apologies for any misunderstanding caused. We want to reassure you that there was absolutely no intention to hide any details about the material. As stated both in the product description and details, the tray itself is aluminium, and the term bronze refers solely to the colour finish rather than the material.
We truly appreciate your careful inspection, and we’re glad to hear the protective packaging remained intact even with the small perforation to the outer box. We have passed your comments on to our warehouse team so they can review what may have happened; that said, we always use multiple protective layers to ensure that the product arrives in perfect condition.
Your feedback is extremely valuable to us, as it helps us improve both our communication and packaging standards. We hope your anniversary gift brings joy, and we thank you again for your trust and understanding.
Warm regards,
The What a Host Team