To order online with What a Host, you must be 16 years old or older if paying with debit/credit card or gift card.
When you're finished shopping, click on “Shopping bag" to place your order. Price and availability will be displayed. You may also edit your order at this time. When you’re happy with your order, proceed to checkout.
To save time the next time you shop, you can choose to save your credit card details on our secure server, so you won't have to enter them every time you check out.
Once you have placed your order, you will receive an email confirmation. An additional email will be sent to notify you that your order has dispatched with a tracking link to trace your order. Further emails will then be sent to track the order until delivery
HOW CAN I ADD A DISCOUNT ON MY ORDER?
Discount codes can either be added in the shopping bag or in checkout. There will be a section on the right hand side of the shopping bag where you can select the discount you want to apply.
AN ITEM ADDED TO MY SHOPPING BAG WAS SUDDENLY SOLD OUT AT CHECKOUT. HOW IS THIS POSSIBLE?
If an item is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout. An item added to your shopping bag is saved for 7 days, but availability cannot be guaranteed.
I DIDN’T RECEIVE ALL OF MY ORDER?
Please note that our decoration products may arrive in separate parcels, and may be delivered by a different curriers. You can track your parcel with the details in your shipping confirmation email. If your order was due to be delivered in one parcel and any items are missing, please contact Customer Service.
CAN I CANCEL OR AMEND MY ORDER?
We start processing your order quickly which means we can’t make any changes once it’s confirmed. This includes changing the delivery address or delivery option. However you may be able to cancel your order and place a new one instead.
In order to cancel an order, please get in touch with us via support@whatahost.co.uk or our contact form and we will proceed with the refund of the order and you will be able to place a new order.